Booking Terms
Prices and quotes for courses and equipment are available upon request and confirmed by email.
We do require a deposit of 50% of the course cost upon booking for first aid instructor courses, once we have received your deposit you will be sent a confirmation letter and your instructor manuals. Please not that this deposit is non-refundable so please ensure that you are available for the course.
To secure your place on a PTLLS Classroom course and to start your PTLLS Distance course full payment is due upon booking.
You can pay by cheque made payable to ITG or we can accept payment by credit or debit card or bank transfer.
Late bookings on all courses ie bookings taken within 7 days of the course commencement must be accompanied by full payment or if agreed with ITG an official purchase order.
When we have received your deposit or full payment your place is booked, please note that all deposits or initial payments are non refundable so please ensure that you are able to attend (please see cancellation and transfer terms below)
CANCELLATION AND TRANSFER
If you cancel your course booking or request to be moved to a course at a later date with more than 14 working days before the course start date there will be no cancellation fee. You will be entitled to use the payment against a future course but no refund will be given.
If you cancel your booking, or request a transfer to another course, within
14 days of the course start date a cancellation fee will be levied to offset costs of you taking a space on another course and the unfilled space on the course you originally booked. The fee to transfer you will be £100.00 and is subject to availabilty on a future course.
Failure to attend the course or any part of the course without notifying us by email ( confirmed by ITG) at least 7 days prior to the course start date will result in no qualification being issued, no transfer being offered and no refund will be given.
If you cannot attend the course for just reasons we will make arrangements for you to attend another course at a later date subject to availability, or you may send an alternative candidate to attend the course, this is at the discretion of ITG and will be subject to the substitute candidate requiring the same training or additional fees may be incurred, no refunds will be given.
Certification will remain the property of ITG until the course fees have been paid in full. PTLLS certifications will be issued after the course assignments have been completed and posted to us and have been successfully verified.
Although we have never cancelled a course- circumstances outside our control may force us to do so, in this instance ITG reserves the right to cancel a course and in this case will make every reasonable effort to re-arrange training to suit everyone concerned.
PTLLS Assessments and Student Portfolios
All PTLLS Assessments and Student portfolios must be submitted within 3 months of the end of the classroom course or classroom microteach session. With classroom candidates it is common for all work to be completed within the training week.
Please send in your portfolios by recorded delivery - ITG cannot be held responsible for portfolios that are lost in the post and recommend that you keep a copy for your records.
Failure to attend the course or any part of the course without notifying us in writing at least 10 days prior to the course start date will result in no qualification being issued and no refund will be given.
If you cannot attend the course for just reasons we will make arrangements for you to attend another course at a later date or you may send an alternative candidate to attend the course, this is at the discretion of ITG and will be subject to the substitute candidate requiring the same training, or additional fees may be incurred.
Certification will remain the property of ITG until the course fees have been paid in full.
Although we have never cancelled a course, circumstances outside our control may force us to do so, in this instance ITG reserves the right to cancel a course and in this case will make every reasonable effort to re-arrange training to suit everyone concerned.
If you would like more information please email us at the above address or call us on 01206 580464
Terms and Conditions of Website Use
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern ITG’s relationship with you in relation to this website.
The term “ITG” or “us” or “we” refers to the owner of the website whose registered office is Suite4 B 572 Ipswich Road Colchester CO4 9HB. The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without ITG’s prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
Privacy Statement |
This privacy policy sets out how ITG uses and protects any information that you give ITG when you use this web site.
ITG is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this web site, then you can be assured that it will only be used in accordance with this privacy statement.
ITG may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/07/2008
Payments
We do not store any credit card details after payment has been made.
What we collect
We may collect the following information:
• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
• We may use the information to customise the web site according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we may collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our web site in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better web site, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the web site.
Links to other web sites
Our web site may contain links to enable you to visit other web sites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the web site in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
• whenever you are asked to fill in a form on the web site, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to [address].
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Information you give during your training course will be passed onto The Awarding Body or HSE when requested for certification purposes and also we reserve the right to use this information for legal purposes or may be required to pass this information onto an authorised body where required to do so by law.
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